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Shipping, Delivery & Returns

Contact Info :

General enquiries: info@barbaracute.com
Support: support@barbaracute.com
Sales: sales@barbaracute.com

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

    Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).

    RETURNS & REPLACEMENTS

  • Your complete shopping satisfaction is our top Priority. We want you to be happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

    You can return anything, un-used within 7 days of receipt. You can ask for exchange or refund for your ordered item(s) only. Buyer will be responsible for return shipping.

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply, which varies from 20% to 40%. Merchandise must be returned within 7 days of receipt of merchandise.

    RETURNING MERCHANDISE 

    Q: I received the order. But there's an issue. Can I return my ordered items?
    A: Yes you can. At Barbara Cute Fashion, we don't believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that

    a. Item(s) may get damaged during transit; or
    b. There may be a manufacturing defect which didn't get noticed during packing; or
    c. A wrong item is shipped out to you by mistake.

    Q: How soon should I get back to you?
    A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
    Q: In what scenarios would you not accept any returns?
    A: Kindly be informed that any product purchased from our ‘Offer Zone’, 'Pre-Order' Section will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. Same apply to customized products as well.

    We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
    Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.

    Q: What are the steps of returning any item ordered from Barbara Cute Fashion?
    A:#1 - Informing Barbara Cute Fashion

    In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.

    #2 - Confirmation email from Barbara Cute Fashion

    You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorisation Reference.
    Please note: Incase needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.

    #3 - Shipping Back the Items

    When Shipping back the items:
    1. As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues .
    2. Please try and ensure that you retain all the packaging material alongwith the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.

    #4 - Item Receipt and Inspection at Barbara Cute Fashion Warehouse

    As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.

    #5 - Proposed solutions post receipt of returned items

    Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis -
    a. Choosing an alternate Ethnic Treasure as a replacement of equal value
    b. Store Credit to be used later for shopping on Barbara Cute Fashion
    c. a Refund as decided on a case to case basis

    Q: What will be my options if there was an error by Barbara Cute Fashion?
    A: We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:

    1. An Item Replacement
    2. A Refund of order value

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